Sure thing!  As long as we are able to accommodate your request, it is not a problem to change rental dates.  We understand that things happen, so just give us a call / text / email and ask for the change. If you require a longer than the original Rental Period, you can click here to extend your rental. If you haven’t received your order yet and you want to decrease the Rental Period, we will give you a refund for the difference. If you already received your order, we can still change the date to a earlier pick up date, but there will be no refunds. If we are not able to accommodate your request, please see the section called Cancellations. Just make sure to inform us at least 48 hours prior to your Delivery.

Dragon Totes serves customers who are local, so we cannot accommodate a long distance move. We typically travel up to 75 km from our shop in Milton.  If you are outside of these areas, we recommend that you look for another company that can accommodate you.

Dragon Totes is a small family run business, not a big franchised store making millions.  We are different than other Tote Rental Companies because we run on a smaller scale, making it easier to accommodate your individual needs. We aim for not only profits but excellent customer service and to provide a reliable packing solution. We personally like to give our business to local companies so we hope that you like to do the same! Our prices are super competitive so why contribute to the millionaires when you can help a local family in your community?

Nope! We are not a moving company or a packing company so we cannot pack and move your belongings for you. We are a Tote rental company that provides you with rental totes so you can pack and move on your own more efficiently! After we deliver your empty totes to your existing home, you can get packing.

We encourage you to hire a Moving Company to do all the lifting for you. Movers will be excited that you have decided to use our totes as it makes their job a lot easier. Our totes stack nicely in the truck which means they won’t need to play Tetris to figure out the best way to load them. Once you have unpacked, give us a calland we will come pick up the totes!

The Moving Tote Dimensions are 27″ length x 17″ width x 13″ height (680mm x 430mm x 320mm).  They can hold 75 litres of stuff! Some other companies have Totes that are much smaller but we wanted to provide you with a decent size that is not too large. The bigger they are, the heavier they get! We find that this size is perfect for your moving needs. For more info, please CLICK HERE.

You betcha!  First, we vacuum each tote thoroughly to remove any debris. Next, we clean and sanitize them, ensuring that we reach all the nooks and crannies of the totes. This includes the outside of the totes and the lids. We meticulously clean with our eco-friendly cleaner before you receive them.

We use a homemade cleaner so that we know exactly what we are spraying into our totes. You can rest assured that this cleaner is eco-friendly with zero harmful chemicals or perfumes. Here is our secret recipe:

• 1/2 cup distilled vinegar
• 2 cups of water
• squirt of natural dish soap
• 3 tbsp of isopropyl alcohol

Don’t think that just because it is not bleach that it will not be as powerful. We have not found a better method to clean and sanitize our totes You don’t need harsh chemicals to kill germs! Feel free to use this same solution in your home!

We also remove any old labels and ensure that the lids are working properly.  Bedbugs can be an issue with cardboard boxes as they are soft and retain moisture.. With our totes,  you can be rest assured that they are bug free, dirt free, stinky free, clean, and sanitized just for you, just prior to delivery.

We offer refunds if cancelled more than 48 hours in advance of your rental period. Please read our Rental Agreement for the full policy.

Unfortunately you are not able to buy totes as they are for rental.  The minimum order to purchase totes is a few hundred, so it does not make sense to sell commercial totes for residential use.

We cannot make any guarantee that items will be safe during transit – we are not the ones packing it up nor are we moving it!

If you drop your fine china off a balcony that was packed in a cardboard box, will it break? Most definitely. If you drop your fine china off a balcony in a Dragon Tote, will it break? Maybe, but there is a less chance in a tote for sure.

We recommend that you wrap all of your delicates with towels or wrapping paper. Don’t toss your items around or stack them sideways, and remember to wrap up your dishware, and you should be golden.

Cleaning & Sanitizing

We have always cleaned and sanitized our totes after each use. That process has not changed. We use a eco-friendly, natural cleaning solution that will get rid of most germs, mold and dirt. So you can be assured that your totes will be clean and sanitized upon their arrival.

Delivery Protocol

Once your totes have been sanitized, a new pair of gloves will be used to load them into our vehicle. A new pair will be worn to carry them to your front door.

Delivery personnel will always maintain 2 metre distance from you. You will not be required to sign anything.

You can choose to either have the totes delivered to your porch, inside your front door (no further than 2 metres from the door), or inside your garage.

Pick up Protocol

Instead of us retrieving the totes from the inside of your home, you can leave them on your porch for us to pick up. You will know exactly when we are coming so that you can put them outside just before we arrive. Alternatively, leaving them in your garage with the door open will work. We will always maintain a 2 metre distance from you.