You placed an order online for what you thought would be a sufficient amount of totes. You received your order and got to work on packing up your house. Soon, you realize that you might have misjudged just how much stuff you have! You simply have to Add to your Order and we will deliver […]
FAQ Category: During your Rental
You might have some questions that arise during your Rental Period. All you need is a quick glance at these FAQs to get your answer. We have a list of the most frequently asked questions that people have during their rental.
Do I need to clean the totes before returning them?
You are responsible for keeping the totes in the same condition in which you received them. You are not expected to clean the totes before returning them. No animals are allowed in the totes and totes are to be kept indoors only. Excessive amount of dirt and fur will incur a cleaning fee of $2 […]
I am running behind schedule and need more time to unpack my totes!
We recommend that you Request an Extension right away! We will charge you a daily rate, based on the rate you originally paid. However, if the totes are not available for additional rental days, we will deny the extension request. We understand that this will be stressful for you so we will do our best […]
Can I leave the totes outdoors while I unpack?
We strongly advise you to NOT leave the totes outdoors at any time. Please keep them in the garage at the least. They will be exposed to the elements outdoors, which wears down our totes and makse them extra dirty and dusty. There is a deep cleaning fee of $2 per tote charged to your […]
Can I use tape to secure my totes?
No, we prefer you don’t use tape on totes because of a few reasons: If any tote comes back with tape marks, you will be charged a cleaning fee of $2 per tote. We will be forced to get out our trusty Goo Gone to get the marks off, which takes time and effort. We […]
How do I assemble the totes after receiving them?
There is no need to assemble the totes! Our totes are all in one piece and ready to go. You simply unfold the attached lids and voila, you are all set. The totes stack and nestle into each other so that they take up less space. They come to you in a stack so you […]