Cleaning & Sanitizing We have always cleaned and sanitized our totes after each use. That process has not changed. We use a eco-friendly, natural cleaning solution that will get rid of most germs, mold and dirt. So you can be assured that your totes will be clean and sanitized upon their arrival. Delivery Protocol Once […]
FAQ Category: Questions Before Booking
It is smart to ask questions before booking, making sure you are booking with a company that can service your needs. Here is a list of questions that people tend to ask prior to making the decision to book with us. Have a peak!
Is there a Guarantee that my items will be safe in your totes?
Of course we cannot make any guarantee that items will be safe during transit – we are not the ones packing it up nor are we moving it! If you drop your fine china off a balcony that was packed in a cardboard box, will it break? Most definitely. If you drop your fine china […]
Can I Buy the Totes, or can I Rent them only?
Unfortunately you are not able to buy totes as they are for rental. We cannot purchase a couple additional totes since the minimum order to purchase is a few hundred totes. They are also quite expensive so it does not make sense to sell commercial totes for residential use. That is what Home Depot is […]
What is your Cancellation Policy?
We offer refunds if cancelled more than 48 hours in advance of your rental period. Please read our Rental Agreement for the full policy. […]
Are the totes cleaned and sanitized when I receive them?
You betcha! First, we vacuum each tote thoroughly to remove any debris. Next, we clean and sanitize them, ensuring that we reach all the nooks and crannies of the totes. This includes the outside of the totes and the lids. We meticulously clean with our eco-friendly cleaner before you receive them. We use a homemade […]
What are the Moving Tote Dimensions?
The Moving Tote Dimensions are 27″ length x 17″ width x 13″ height (680mm x 430mm x 320mm). They can hold 75 litres of stuff! Some other companies have Totes that are much smaller but we wanted to provide you with a decent size that is not too large. The bigger they are, the heavier […]
Will you Pack, Move, and then Unpack my totes?
Nope! We are not a moving company or a packing company so we cannot pack and move your belongings for you. We are a Tote rental company that provides you with rental totes so you can pack and move on your own more efficiently! After we deliver your empty totes to your existing home, you […]
How do you Compare to other Tote Rental Companies?
Dragon Totes is a small family run business, not a big franchised store making millions. We are different than other Tote Rental Companies because we run on a smaller scale, making it easier to accommodate your individual needs. We aim for not only profits but excellent customer service and to provide a reliable packing solution. […]
I am planning a long distance move. Can I still use your Company?
Dragon Totes serves customers who are local, so we cannot accommodate a long distance move. We typically travel up to 75 km from our shop in Milton. If you are outside of these areas, we recommend that you look for another company that can accommodate you. […]
Can I Change Rental Dates?
Sure thing! As long as we are able to accommodate your request, it is not a problem to change rental dates. We understand that things happen, so just give us a call / text / email and ask for the change. If you require a longer than the original Rental Period, you can click here […]