Cleaning & Sanitizing
We have always cleaned and sanitized our totes after each use. That process has not changed. We use a eco-friendly, natural cleaning solution that will get rid of most germs, mold and dirt. So you can be assured that your totes will be clean and sanitized upon their arrival.
Delivery Protocol
Once your totes have been sanitized, a new pair of gloves will be used to load them into our vehicle. A new pair will be worn to carry them to your front door.
Delivery personnel will always maintain 2 metre distance from you. You will not be required to sign anything.
You can choose to either have the totes delivered to your porch, inside your front door (no further than 2 metres from the door), or inside your garage.
Pick up Protocol
Instead of us retrieving the totes from the inside of your home, you can leave them on your porch for us to pick up. You will know exactly when we are coming so that you can put them outside just before we arrive. Alternatively, leaving them in your garage with the door open will work. We will always maintain a 2 metre distance from you.