Within 10 days of your Delivery date, you can Schedule your Delivery Time and you will receive an email confirmation. In the confirmation email you will see a reschedule button, because life happens! […]
FAQ Category: Delivery Service
Our Delivery Service will provide a stress free experience for your packing needs. You have so many things on your to-do list while you are preparing for your upcoming move. This will be one less thing have to worry about! Before completing your order, you might have some questions related to Delivery that you want answered first. So here we go!
I need to add to my Order after Delivery is already completed
You placed an order online for what you thought would be a sufficient amount of totes. You received your order and got to work on packing up your house. Soon, you realize that you might have misjudged just how much stuff you have! You simply have to Add to your Order and we will deliver […]
What if I miss a Delivery Appointment?
A missed delivery appointment rarely happens since we send many reminders. If for any reason you need to change your time, because we understand that life can get in the way, please reschedule by clicking on this link. When it asks you if this is your first time booking a Delivery appointment, say “No”. Then […]
When are totes delivered?
When you place your order online, you will be prompted to select your Delivery Date. Within 10 days of your Delivery Date, you can Schedule your Delivery, where you choose a one hour window to receive delivery. We typically deliver every day of the week from morning till night. […]
Do I have to be present for the Delivery?
All we ask is that someone over the age of 18 is present for the Delivery. The person that booked with us does NOT need to be present, but somebody over 18 must be there to sign on your behalf. Make sure the person signing knows exactly what was ordered so they can sign confirming […]
How much floor space will the moving totes take up?
You can stack up as many as 10 empty totes into each other, which is about 4-5 feet tall. You actually can stack up to 25 empty totes without causing any damage but this is close to ceiling height! Let’s stick with 10 for our example – if you ordered 50 totes, you will have […]
Can I Pick up my order instead of getting it delivered?
Yes! You can pick up and drop off from our Shop if you prefer to save money on delivery and pick up fees. Please contact us to make sure your vehicle can fit your rental. Our totes don’t take up much room in your home but you’ll be surprised at the number of totes you […]
How much is Delivery & Pick up?
Delivery charge and pick up charge are 2 separate charges, as they typically involve 2 different addresses. Delivery and pick up charges are calculated based on distance from our shop in Milton. Within 20 km from our shop your Delivery and Pick up charges are FREE! For each additional km there is a charge of […]