Within 10 days of your Delivery, you are free to Schedule your Pickup Time. In the confirmation email, there is a reschedule button, because life can happen! […]
FAQ Category: Pick up Service
Taking advantage of our Pick up Service should be a no brainer for you. You have so many things on your to-do list while getting settled into your new home. Driving to our shop in Milton is most likely not at the top of the list! You might have some questions related to Pick up that you want answered first. So here we go!
Can you do a partial pick up of my totes to clear some space for me while I unpack?
If you would like to make some space in your home, you are welcome to request a partial pick up. You can Click Here to see the delivery rate. We charge $1 per km (with a minimum charge of $10). After paying for that second Pick up Charge, you will receive an email confirmation along […]
What if I miss a Pick up Appointment?
A missed delivery appointment rarely happens since we send many reminders. If for any reason you need to change your time, because life happens, just visit this link. When it asks you what type of Pick up this is, choose “I need to Reschedule my Appointment time”, and then choose another time. Simple! With all […]
When are totes picked up?
When you place your order online, you will be prompted to select a Pick up Date. Within 10 days of your Pick up Date, you can Schedule your Pick up, where you choose a one hour window to receive a pick up. We typically pick up every day of the week from morning till night. […]
Can I drop off my order instead?
Yes! You can pick up and drop off from our Shop if you prefer to save money on delivery and pick up fees. Please contact us to make sure your vehicle can fit your rental. Our totes don’t take up much room in your home but you’ll be surprised at the number of totes you […]
How much is Delivery & Pick up?
Delivery charge and pick up charge are 2 separate charges, as they typically involve 2 different addresses. Delivery and pick up charges are calculated based on distance from our shop in Milton. Within 20 km from our shop your Delivery and Pick up charges are FREE! For each additional km there is a charge of […]