Cleaning & Sanitizing We have always cleaned and sanitized our totes after each use. That process has not changed. We use a eco-friendly, natural cleaning solution that will get rid of most germs, mold and dirt. So you can be assured that your totes will be clean and sanitized upon their arrival. Delivery Protocol Once […]
Archives: FAQs
Can I reschedule my Delivery time?
Within 10 days of your Delivery date, you can Schedule your Delivery Time and you will receive an email confirmation. In the confirmation email you will see a reschedule button, because life happens! […]
Is there a Guarantee that my items will be safe in your totes?
Of course we cannot make any guarantee that items will be safe during transit – we are not the ones packing it up nor are we moving it! If you drop your fine china off a balcony that was packed in a cardboard box, will it break? Most definitely. If you drop your fine china […]
Can I Buy the Totes, or can I Rent them only?
Unfortunately you are not able to buy totes as they are for rental. We cannot purchase a couple additional totes since the minimum order to purchase is a few hundred totes. They are also quite expensive so it does not make sense to sell commercial totes for residential use. That is what Home Depot is […]
What is your Cancellation Policy?
We offer refunds if cancelled more than 48 hours in advance of your rental period. Please read our Rental Agreement for the full policy. […]
Is there a Minimum Order?
Yes our minimum package to be ordered is 15 totes, and you can do so by visiting our Rental page. […]
What do you do with your Damaged Totes?
We give new purpose to our damaged totes! Since they are made out of High Density Polyethylene (HDPE), we can take them to a recycling plant and make them into new HDPE items. We can recycle plastic totes and successfully create zero waste! Unlike cardboard boxes where most of them end up in a landfill, […]
Are the totes cleaned and sanitized when I receive them?
You betcha! First, we vacuum each tote thoroughly to remove any debris. Next, we clean and sanitize them, ensuring that we reach all the nooks and crannies of the totes. This includes the outside of the totes and the lids. We meticulously clean with our eco-friendly cleaner before you receive them. We use a homemade […]
I thought Plastic was bad for the Environment?
Some people ask us, “How can you say that your totes are environmentally friendly when they are made of plastic?” This is a great question! Our totes are made from 100% recycled plastic and can be used up to 400 times before needing to be recycled. We found a way to repurpose plastic. Cardboard is […]
What are the Moving Tote Dimensions?
The Moving Tote Dimensions are 27″ length x 17″ width x 13″ height (680mm x 430mm x 320mm). They can hold 75 litres of stuff! Some other companies have Totes that are much smaller but we wanted to provide you with a decent size that is not too large. The bigger they are, the heavier […]
Will you Pack, Move, and then Unpack my totes?
Nope! We are not a moving company or a packing company so we cannot pack and move your belongings for you. We are a Tote rental company that provides you with rental totes so you can pack and move on your own more efficiently! After we deliver your empty totes to your existing home, you […]
Why not just find FREE cardboard boxes?
It’s true that finding free cardboard boxes is a more affordable solution than renting our Totes. But price is the only positive thing about it! If the cost is your only deciding factor, then yes, go dumpster diving and find yourself some used, soggy, dirty cardboard for free. Then go home and tape it up, […]
How do you Compare to other Tote Rental Companies?
Dragon Totes is a small family run business, not a big franchised store making millions. We are different than other Tote Rental Companies because we run on a smaller scale, making it easier to accommodate your individual needs. We aim for not only profits but excellent customer service and to provide a reliable packing solution. […]
I am planning a long distance move. Can I still use your Company?
Dragon Totes serves customers who are local, so we cannot accommodate a long distance move. We typically travel up to 75 km from our shop in Milton. If you are outside of these areas, we recommend that you look for another company that can accommodate you. […]
Can I Change Rental Dates?
Sure thing! As long as we are able to accommodate your request, it is not a problem to change rental dates. We understand that things happen, so just give us a call / text / email and ask for the change. If you require a longer than the original Rental Period, you can click here […]
How is Payment Made? When is Payment due?
Rental charges are due in full at the time of rental. We accept MasterCard, Visa, AMEX, Discover, and E-Transfer. When you place your order and have chosen Credit as your method of payment, we put a hold on your credit card while we confirm your order. We want to make sure that we can accommodate […]
What is the maximum amount of Totes I can rent?
We offer up to 130 totes. However, if this is not enough for you, we encourage you head on over to this link. It will allow you to add up to an additional 130 totes. We recommend that you overestimate the number of totes. You’d be surprise at the amount of stuff you have! […]
How many totes will I need?
When you are booking a rental, we will help guide you to choose the appropriate amount of totes. Some people are pack rats and have lots of stuff and knick-knacks around the house. Or some of you might have babies and young children which will require more totes. Our Totes page will help you estimate […]
How long is the Average Rental?
Here is what we suggest: once you know your moving date, count backwards on how many weeks you might need to use the totes for packing. Most people tend to need our totes for 1-2 weeks to pack prior to their moving date. Now, count how many weeks after your moving date that you think […]
How much notice do you require to book?
Great question! You don’t want to wait too long as we might be out of stock, so knowing when to place an order is vital. Booking as far in advance as possible is good! You can always change the date if there are delays with your closing date. We only have a limited amount totes […]
Isn’t Recycling Cardboard good for the Environment?
Recycling Cardboard is only done about 25% of the time by Canadians (surprising isn’t it?). And for the 25% that we recycle, that cardboard could be rejected if too much tape is on it. Plus all the tape is thrown away too, which creates excess waste. All of that tape and the cardboard that were […]
I need to add to my Order after Delivery is already completed
You placed an order online for what you thought would be a sufficient amount of totes. You received your order and got to work on packing up your house. Soon, you realize that you might have misjudged just how much stuff you have! You simply have to Add to your Order and we will deliver […]
I need to reschedule my Pick up
Within 10 days of your Delivery, you are free to Schedule your Pickup Time. In the confirmation email, there is a reschedule button, because life can happen! […]
Do I need to clean the totes before returning them?
You are responsible for keeping the totes in the same condition in which you received them. You are not expected to clean the totes before returning them. No animals are allowed in the totes and totes are to be kept indoors only. Excessive amount of dirt and fur will incur a cleaning fee of $2 […]
What if I miss a Delivery Appointment?
A missed delivery appointment rarely happens since we send many reminders. If for any reason you need to change your time, because we understand that life can get in the way, please reschedule by clicking on this link. When it asks you if this is your first time booking a Delivery appointment, say “No”. Then […]
Can you do a partial pick up of my totes to clear some space for me while I unpack?
If you would like to make some space in your home, you are welcome to request a partial pick up. You can Click Here to see the delivery rate. We charge $1 per km (with a minimum charge of $10). After paying for that second Pick up Charge, you will receive an email confirmation along […]
I am running behind schedule and need more time to unpack my totes!
We recommend that you Request an Extension right away! We will charge you a daily rate, based on the rate you originally paid. However, if the totes are not available for additional rental days, we will deny the extension request. We understand that this will be stressful for you so we will do our best […]
What if I miss a Pick up Appointment?
A missed delivery appointment rarely happens since we send many reminders. If for any reason you need to change your time, because life happens, just visit this link. When it asks you what type of Pick up this is, choose “I need to Reschedule my Appointment time”, and then choose another time. Simple! With all […]
When are totes delivered?
When you place your order online, you will be prompted to select your Delivery Date. Within 10 days of your Delivery Date, you can Schedule your Delivery, where you choose a one hour window to receive delivery. We typically deliver every day of the week from morning till night. […]
Can I leave the totes outdoors while I unpack?
We strongly advise you to NOT leave the totes outdoors at any time. Please keep them in the garage at the least. They will be exposed to the elements outdoors, which wears down our totes and makse them extra dirty and dusty. There is a deep cleaning fee of $2 per tote charged to your […]
When are totes picked up?
When you place your order online, you will be prompted to select a Pick up Date. Within 10 days of your Pick up Date, you can Schedule your Pick up, where you choose a one hour window to receive a pick up. We typically pick up every day of the week from morning till night. […]
Do I have to be present for the Delivery?
All we ask is that someone over the age of 18 is present for the Delivery. The person that booked with us does NOT need to be present, but somebody over 18 must be there to sign on your behalf. Make sure the person signing knows exactly what was ordered so they can sign confirming […]
How much floor space will the moving totes take up?
You can stack up as many as 10 empty totes into each other, which is about 4-5 feet tall. You actually can stack up to 25 empty totes without causing any damage but this is close to ceiling height! Let’s stick with 10 for our example – if you ordered 50 totes, you will have […]
Can I Pick up my order instead of getting it delivered?
Yes! You can pick up and drop off from our Shop if you prefer to save money on delivery and pick up fees. Please contact us to make sure your vehicle can fit your rental. Our totes don’t take up much room in your home but you’ll be surprised at the number of totes you […]
Can I drop off my order instead?
Yes! You can pick up and drop off from our Shop if you prefer to save money on delivery and pick up fees. Please contact us to make sure your vehicle can fit your rental. Our totes don’t take up much room in your home but you’ll be surprised at the number of totes you […]
Can I use tape to secure my totes?
No, we prefer you don’t use tape on totes because of a few reasons: If any tote comes back with tape marks, you will be charged a cleaning fee of $2 per tote. We will be forced to get out our trusty Goo Gone to get the marks off, which takes time and effort. We […]
How much is Delivery & Pick up?
Delivery charge and pick up charge are 2 separate charges, as they typically involve 2 different addresses. Delivery and pick up charges are calculated based on distance from our shop in Milton. Within 20 km from our shop your Delivery and Pick up charges are FREE! For each additional km there is a charge of […]
How do I assemble the totes after receiving them?
There is no need to assemble the totes! Our totes are all in one piece and ready to go. You simply unfold the attached lids and voila, you are all set. The totes stack and nestle into each other so that they take up less space. They come to you in a stack so you […]